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FAQ

Welcome to POP! 

How do I create an account? Click the link on the left hand side bar (mobile) or click the Create account link on the bottom footer of the site (desktop)

Do I have to have an account? You do now need to have an account and sign in to order. This was changed as of June 21, 2017.

How do I get my files? Files are available for immediate download. They are also sent in email form from Shopify. You may also download them from your account history. You must sign up for an account to have access to your history.  If you are not signed in when you purchase files they automatically default to your email address you input or PayPal address.  I cannot merge email accounts.  

What file types so you include?  DST, EXP, HUS, JEF, PES, VIP, VP3, XXX

Can I sell items using your files?  YEP, you sure can. Files are made for SMALL business sellers. Check our terms of use for more information.

What materials do you use?  Marine Vinyl & Wool Blend felt are my favorite.  See our supply link in our facebook group for more information. 

Do you include videos or tutorials? If the files comes with a tutorial it will say so in its listing.  Most ITH items come with a photo and written tutorial.  Lots of items have live videos in our facebook group.  All files come with a color layer chart for reference.  If there is ever a color chart missing please send an email.  

How to I know you've updated your files? Do I have to re-purchase to get the update? Our website automatically sends an email with a file update. You never need to re-purchase a file.  

What if I purchase a file twice? If you ever purchase a file twice send us an email.  You can choose POP points credit or another design of similar value. 

What if I forget my sale code? You must enter the sale code at the time of purchase.  There are no exceptions and no adjustments.  Only 1 coupon code can be used at a time.