FAQ
Welcome to POP! 💗
Looking for help with embroidery file downloads, hoop sizing, updates, or licensing? You’re in the right place.
Thanks for stopping by! We’re a friendly bunch and love our community — but please note that we do not provide technical support for embroidery machines, computers, or software.
Before purchasing, you must know how to:
• Download files
• Unzip files
• Transfer files from your computer or software to your machine
If you’re unsure about any of the above, please reach out to your machine dealer or consult online tutorials before purchasing.
For technical help, Facebook groups, YouTube, and Google are excellent resources.
Account & Shopping
How do I create an account?
Click HERE to create an account.
Do I have to have an account to shop?
Yes. You must have an activated account to purchase.
After creating an account, you’ll receive an activation email — this step is required.
⚠️ Activation emails often land in spam or promotions, so please check those folders.
Does your site warn me if I already purchased a file?
Yes! Our site displays a “You’ve already purchased this” notice. This article explains how this feature works. READ ME.
Coupons, Sales & Deals
The coupon code isn’t working — now what?
We run weekly design releases most Fridays.
The Deal of the Week is shown in the website header and applies automatically.
If a discount isn’t showing:
• The item in your cart likely isn’t part of the promotion
• Most discounts are automatic — no code needed
Deals end Sunday at 11:59 PM Eastern.
Downloads & Files
How do I get my files?
Files are available for immediate download after purchase and are:
• Downloadable from checkout
• Sent via email from Shopify
• Stored in your account order history
How to access your files: READ ME.
I can’t download my file — what now?
If checkout download fails, try:
• Your order history
• The email sent after purchase
Incomplete downloads on a PC are usually a computer/browser issue.
We recommend clearing your cache and restarting your computer.
What file formats do you include?
DST, EXP, HUS, JEF, PES, VIP, VP3, XXX
How long will my files be available?
Files are stored in your account for convenience, but ongoing or unlimited access is not guaranteed.
You are responsible for downloading and backing up your files after purchase.
Updates & Duplicate Purchases
How will I know if a file is updated?
If a file is updated, our system automatically sends an email.
You never need to re-purchase a file to receive an update.
What if I accidentally purchase a file twice?
If you purchase the same file twice, please contact us within 48 hours of the duplicate purchase and within 30 days of the original purchase.
Eligible requests may receive store credit for a file of similar value.
Requests made outside these time limits, for previously downloaded files, or for purchases made in prior months or years are not eligible for refunds or credits.
Usage & Licensing
Can I sell items made with your files?
Yes! Our files may be used for small handmade business sales.
Please review our Terms of Use for full details and restrictions.
Can I use your photos to promote my items?
No. All photos on this site — including tester photos — are copyrighted and owned by Parker on the Porch.
Using them may cause brand confusion and misrepresent your work.
Tutorials & Support
Do your files include videos or tutorials?
Each listing clearly states what’s included.
Videos are not guaranteed unless specifically noted.
Files may include:
• PDF tutorials
• General tutorials
• Color layer charts
• Video-only instructions
Where can I find extra tutorials?
We share tutorials and FAQs on our Blog HERE
You can also find us on YouTube HERE.
Materials & Samples
What materials do you use?
Supplies used in samples are shared in:
• Weekly blog posts
• Facebook group posts from the POP Team
Email, Accounts & Admin
Do you have a newsletter?
Yes! Sign up HERE.
Emails go out every Friday & Sunday.
How do I change my email address?
Send us a message via the contact form with:
• Your current email
• The new email you’d like to use
Can I merge accounts?
Sometimes, yes.
Email us with both account email addresses and we’ll let you know if merging is possible.
Testing, Hoops & Sizing
How are your files tested?
All designs are tested in multiple sizes and formats on:
Brother, Babylock, Janome, Melco, Bernina & select Industrial Machines
Which hoop sizes do you design for?
Files are sized to fit Brother hoop dimensions.
Exact measurements are listed in each product description.
It is the customer’s responsibility to ensure compatibility with their machine.
We do not resize files or adjust designs after purchase.
Standard hoop dimensions:
4x4 – 3.94" x 3.94"
5x7 – 5.12" x 7.09"
6x10 – 6.30" x 10.24"
7x11 – 7.09" x 11.81"
8x8 – 7.87" x 7.87"
8x12 – 7.87" x 11.81"
9x9 – 9.45" x 9.45"
9x14 – 9.45" x 14.17"
10x10 – 10.71" x 10.71"
10x16 – 10.71" x 16.06"
11x18 – 11.71" x 18.31"
Custom Work
Do you offer custom digitizing?
At this time, we do not offer custom digitizing services.