Before you send a message, please review the quick answers below — they solve most questions instantly.
This helps us keep response times fast for everyone. 💛

📥 Where to Download Your Purchases

All of your designs are available anytime in your account here on our website:

👉 My Account → My Orders → Click your order → Download Files

Didn’t get a download email?
Please check your Spam, Promotions, and Other tabs in your email.

If you still can’t find it, your email may have been mistyped at checkout. When you contact us, please include your order number so we can help you quickly.

🔐 Login Issues & Password Resets

If the password reset email is not arriving:

  • Double-check the email address you used to create your account.
  • Look in your Spam / Promotions / Other folders.
  • If you created a brand new account with a different email, your past orders will not appear unless we merge it for you.

When contacting us about login issues, please include:

  • Your full name
  • The email address used at checkout

🧵 Design Help & Tutorials

Need help stitching a design, opening files, or following along with a project? We have lots of resources ready for you:

These are usually the fastest way to get step-by-step guidance. 💫

📦 Physical Orders & Shipping

For fabric, hardware, quilt racks, or other physical products, please include the following in your message:

  • Order number
  • Full name
  • Photos if something arrived damaged or incorrect

⏱ Response Time

We strive to respond to all messages within 24 hours Monday–Friday and within 48 hours on weekends or holidays.

Sending multiple emails about the same issue will not speed up your response and may delay our ability to help. Thank you for your patience and kindness while we work through the queue. 💛

✉️ Ready to Contact Us?

If you’ve reviewed the information above and still need help, please use the form below. The more details you provide (order number, email used at checkout, screenshots, etc.), the faster we can help.

ions.

Contact Us